The other night, my wife and I had some time to ourselves, and a Texas Roadhouse gift card to use, so we made our way into Rockford to enjoy a meal together.
We’ve never been to the Rockford restaurant, for a variety of reasons, but enjoyed the meal, and I was touched by how the wait staff all seemed to be friends as they covered for each other and shared smiles in passing. So I made it a point to ask to see the manager.
When she came over, I told her that I wanted to make it a point to compliment her on her staff.
“We’ve had excellent service, my Diet Coke never got empty which...